MCA | My Care Aide (“MCA”, “we”, “our”, “us”) is committed to protecting the privacy of all visitors, caregivers, and families who use our website and platform. This Privacy Policy explains how we collect, use, and safeguard personal information. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that supports the operation of our platform and helps caregivers and families connect safely. This may include names, email addresses, phone numbers, general location, caregiver profile details, and information submitted through inquiries. Caregivers may also provide certification details, identity verification documents, criminal record check information, and other professional credentials. Additionally, we collect technical data such as IP addresses, browser types, device information, and website usage patterns through cookies and analytics tools.
2. How We Use Your Information
We use personal information to operate and maintain the MCA platform, verify caregiver credentials, support families seeking care, and provide customer assistance. Information may also be used to process subscriptions, manage accounts, and improve website functionality. MCA does not sell personal information to third parties and uses collected data only for legitimate business and safety purposes.
3. Caregiver Verification and Safety
To maintain trust and safety within our marketplace, caregivers may undergo verification and vetting procedures. These procedures can include certification confirmation, identity verification, criminal record checks, and other safety‑related assessments. Verification information is used solely to ensure platform integrity and protect families and clients.
4. Media
Caregivers may upload profile photos or documents to their MCA account. Uploaded media should not contain embedded location data or sensitive information. MCA stores media securely and uses it only for profile display, verification, or platform functionality. Families do not upload media to the platform.
5. Cookies and Website Tracking
Our website uses cookies and similar technologies to support basic functionality, improve performance, and help us understand how visitors use the site. Cookies may collect technical information such as browser type, device details, and pages visited. You may disable cookies through your browser settings at any time; however, certain features of the website may not function properly without them.
6. Sharing of Information
We may share personal information only when necessary to operate the MCA platform. This includes sharing caregiver details with families during a connection request or working with service providers who support our operations, such as payment processors or verification partners. Information may also be shared when required by law. MCA does not share personal information for advertising or marketing purposes.
7. Data Storage and Security
We take reasonable measures to protect personal information through secure servers, encrypted connections, restricted access, and ongoing monitoring. While we strive to maintain strong security practices, no online platform can guarantee absolute protection. Users should notify us promptly if they suspect unauthorized access or misuse of their information.
8. Your Rights
You may request access to your personal information, ask for corrections, or request deletion of your caregiver profile or account. Families and caregivers may contact us at support@mycareaide.ca for any privacy‑related requests. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
9. Third‑Party Links
Our website may contain links to external websites. MCA is not responsible for the privacy practices, content, or security of third‑party sites. We encourage users to review the privacy policies of any external websites they visit.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” will indicate the most recent revision. Continued use of the MCA platform after updates signifies acceptance of the revised policy.
11. Contact Us
For questions or concerns related to this Privacy Policy or your personal information, please contact us at support@mycareaide.ca. MCA operates on Vancouver Island, British Columbia, and provides support Monday through Friday, from 9:00 AM to 5:00 PM (PDT).
Effective Date: July 2026
Website: mycareaide.ca
Company: MCA | My Care Aide